Refund Policy

At Purijet, we strive to provide our customers with the highest quality portable electric bidets. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction. Therefore, we offer a refund policy for unsatisfied customers.

If you are unsatisfied with your purchase, you may request a refund within 7 days of the product being delivered. We kindly ask that you reach out to our customer support team to initiate the refund process. Please provide them with your order details and the reason for your dissatisfaction.

Once your refund request is received, our team will review it and assess the eligibility for a refund. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when it was delivered to you.

If your refund request is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.

It is important to note that our refund policy only applies to unsatisfied customers. If the product is damaged during shipping or if there is a defect, please refer to our Shipping Policy for further instructions.

We value your feedback and strive to continuously improve our products and services. If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your Purijet portable electric bidet.